After placing an order, an email will be sent with an order number and updates as the order is processed and shipped.

To apply a promo code, enter it in the discount code field at checkout. Only one promo code can be used per order. Please note that sets and sale items are excluded from promotional offers.

Orders cannot be edited once submitted. If you need to cancel your order, please reach out to Lab Stellar Customer Support immediately atconcierge@labstellar.com. The team will do their best to assist with the cancellation or guide you through the return process if the cancellation period has passed.

Lab Stellar accepts various payment methods, including major credit and debit cards (Visa, Mastercard, American Express), digital wallets like Apple Pay and Shop Pay, as well as alternative options like buy now, pay later services.

Applicable sales tax will be charged for orders shipped to any province or state where it is required by law.

All Lab Stellar products are exclusively manufactured in Canada, in a Health Canada-compliant facility.

Lab Stellar is proud to offer products that are completely vegan, ensuring they contain no animal-derived ingredients or byproducts.

Lab Stellar's commitment to sustainability is reflected in its packaging, with 90% being recyclable and reusable. Efforts are continually made to improve the remaining 10% to further minimize environmental impact.

No, Lab Stellar does not test any products or ingredients on animals.

Yes, at Lab Stellar, we prioritize the traceability of our raw materials, ensuring that our formulations are crafted using environmentally sustainable processes and ethically sourced ingredients that also respect local communities.